California Sales Tax will be applied for all orders delivered within California. We use the mandatory tax rate of 8.25%. The customer is responsible to pay any additional District Taxes that may apply.

Payment Options

Elegant Picnic, Inc accepts Visa, MasterCard, American Express, Discover and PayPal. We currently don’t accept debit cards; however, you can set-up a free PayPal account for debit card transactions. Go to www.PayPal.com to set-up an account.

Return Policy

In the unlikely event that you are not satisfied with the product(s) you purchased you can exchange the item for a different product of equal cost within 30 days of receipt.  You will be responsible any additional cost if the exchanged product is higher in cost and any shipping charges that were incurred. All returned items must be in new, unused condition and packaged in the original manufacturer's box.  All of the product’s parts, accessories, registration cards, etc., must be returned for a full credit.  A restocking charge may be applied to products that do not meet these requirements.  A 15 percent (15%) restocking charge will be applied to all returned purchases over $100.00.

**IMPORTANT NOTE** You must pay all shipping costs to return an item. If you received free shipping with your order you will be charge the actual shipping charges that we incurred. In other words, the ORIGINAL SHIPPING CHARGES will be DEDUCTED from your refund even if you received free shipping.
 
Please follow these instructions to return a product:

• Contact us to receive a RMA (Return Merchandise Authorization) number.  A return shipping address will be given to you at this time.  A RMA is required to process a return.  Returns without authorization are subject to refusal or restocking fees.

• Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork.  You may be required to place the manufacturer's box in a sturdier, shipping quality box.

• Return the product via UPS or other insured shipping provider.  It is recommended that you insure the package as Elegant Picnic, Inc. is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price.

• Place a shipping label on the box and return the product to the address given to you when you received your RMA number.  Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box. Please use a shipping label so that the box may be reused. A box replacement charge may apply if the box is written on.

If you have any questions about returning a product, please contact us by calling Customer Service at 1-866-241-3654 or by email – CustomerService@ElegantPicnic.Com .

Damaged Shipments

When your new product arrives, please make every effort to inspect the product before taking full receipt from the shipping company.  If the box shows significant signs of damage or you know that the product is damaged please refuse acceptance of the shipment and have the shipping company return the item to sender. If you determine that the product has been damaged after the delivery company has left, you must report any damage within 3 days of receipt.  This will allow us to file a claim with the shipping company to replace or repair your merchandise.  Failure to follow this requirement could result in you having to incur replacement cost for damaged items.  Please keep all packaging materials to be used in the claims process with the shipping company.
 
Returning Damaged Products

 In the unlikely event your item is delivered damaged, contact Customer Service for a RMA (Return Materials Authorization) number.  We will arrange to have the product shipped back at our cost. No shipments will be accepted without the RMA, so please call before returning any merchandise.